Kudos Canon Philippines!

canon

During my previous trip to Hong Kong, my lens malfunctioned and the camera displays an Error 99. According to various sources in the internet, an Error 99 is a generic error displayed when the real problem isn’t identified by the body. Furthermore, local photography forums tell that Error 99 could be an error between the contacts of the lens and of the body.

Prior my trip, I had 2 of my lenses and my 400D cleaned by Canon since I want to take advantage of the free cleaning while my lenses are still under warranty. I was able to get my items in less than 2 weeks thinking the things would be good to go. However, things didn’t go well as expected as when I was in Ocean Park, I continuously get this frikkin Error 99 and I thought that this is just a battery problem. Upon reaching back in the Philippines, I opened an extra original Canon battery for my 400D to test if the problem would go away but to my dismay, it persisted.

I had my unit returned to the service center where I have it cleaned and reported back the error that it gives me. I explained to them the problem that I am experiencing and I asked them for an explanation for the status indicated in the report that they have given me (for the 2 lenses) but their explanation isn’t acceptable. While they accepted my unit again for check-up, I followed-up my unit days after, and the status of my lens was they are still waiting for the delivery of the part needed to be replaced.

Continue reading “Kudos Canon Philippines!”

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Reunited

Perhaps I am lucky, or maybe my officemate was just right on what to do with my issue with Cebu Pacific. My previous entry tells about the wait that I have to endure for Cebu Pacific to make some action with my concern. To give a refresh, I went to Hong Kong last September 27 and I wasn’t able to claim my tripod outright when I arrived there. Upon my return, I filed a loss report of my tripod and the supervisor then assured me that they’ll contact me once they get news of my tripod. I thought it would be an exercise in futile, I filed a second “complaint” via their customer feedback form in their site last October 3 and as the confirmation message tells, I need to give them seven (7) days to wait for their feedback.

Seven days from the day I submitted this second complaint (10 October 2008) I heard nothing from Cebu Pacific and I didn’t bother to make a follow-up via their call center since I don’t have enough time to wait endlessly for someone to talk to me sensibly with regards to my complaint.  When I was cleaning up my phonebook with messages, I noticed that I received an SMS from Cebu Pacific last 13 October 2008  informing that my tripod was already available for claiming. Typically, I just open messages from senders that’s not in my phonebook list but not thoroughly reading it and given what was written in that text message, I immediately called the number and they told me that I should just go to the arrival area of Terminal 3 and claim my tripod there.

Last Thursday, 16 October 2008, I went to Terminal 3 to claim my tripod and to my dismay, I got the tripod but it is “broken”. Broken in the sense that the upper part of the tripod was detached to the main tripod body which shouldn’t be the case. I was quite alarmed since in the first place, I ensure that whenever I travel, the tripod should have the “FRAGILE” mark but this sticker was missing when I claimed the item. Morever, a part of the tripod case was torn and it puzzles me if this is the way Cebu Pacific handle fragile items. If this is the case, then I think for Cebu Pacific to further save on operating costs, they shouldn’t be producing anymore fragile stickers if they treat fragile items similar to regular checked-in items. Isn’t it the reason why the tripod was gate-intercepted was to not pass through the conveyor because it is FRAGILE? If you would see the image above, the tripod was flown from Hong Kong to Manila last 13 October 2008, the same day that Cebu Pacific reported the missing item to me that it is now available for claiming. Aside from the missing sticker, there’s no indication on the tripod on what day it arrived in Hong Kong.

I went home to video the unpacking process of the tripod and the extent of the damage, aside from the torn case and detached tripod head were the rusty tripod screw (the one that connects the tripod to the camera) and the dusty tripod head. I asked the attendants at the arrival area of Cebu Pacific on what was the reason why the tripod didn’t arrive with me and after I told them the process of how it got “lost”, they simply mentioned, “sir, baka hindi naisakay” – the same exact reason I was thinking. Investigating further I saw in the site of Cebu Pacific on the “Baggage Section” the following:

8.4 Checked Baggage
Upon your delivery to us of any Baggage to be checked and provided that, for security reasons, you acknowledge to us that you personally packed the Baggage and know the contents thereof, we shall accept the same and issue a Baggage Tag for each piece of Checked Baggage. Checked Baggage must have your name or other personal identification affixed securely to it. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on another flight. If your Checked Baggage is carried on a subsequent flight we will deliver the same to you within a reasonable time from the arrival of that flight unless applicable law requires you to be present for Customs clearance. (emphasis mine – superpatrick)

Safe to say that the tripod was indeed sent to Hong Kong but not on the same flight that I took going there. Since we went to Macau on our first day, most probably the tripod may have reached Baggage Enquiry counter 1 in Hong Kong International Airport (HKIA) but no one would be able to claim it since it is logical to think that passengers will assume that their baggages/items came with them on the same flight that they took. Perhaps the manifestation of the provision mentioned above was the one experienced by the sister of my neighbor who now works in Singapore. HKIA was even generous enough to provide feedback regarding concern on the tripod even if it’s not their responsibility. They have responded twice to my concern and I am  thankful for their concern.

Now I got my tripod, I was able to repair it and now it performs back to “normal”. I haven’t tested my tripod fully but right now, I am thankful that I’m a bit “lucky” in terms of getting back what I need from Cebu Pacific. A lot of horror stories about Cebu Pacific are circulating around the internet and I hope Cebu Pacific, despite being a budget airline, is not giving deaf ear and blind eyes to the issues that surround their business.

If budget permits, I’ll fly next time with PAL (if only my pocket allows me to).

Official Canon 5D Mark II and 50D Philippine Prices

Tonight would be Canon Philippines’ Canon Photographers night. Cameras that will be introduced are the following and their corresponding Canon Marketing Philippines (CMPI) prices. More often than not, prices at Hidalgo would be lower. Prices indicated here are collated from various Philippine photography forums and should there be changes, I will be updating it after the event later.

canon1000d

EOS 1000D Kit w 18-55mm IS     – P32,995.00

Item is available in DZone stores

canon50d

EOS 50D    Body Only               – P64,950.00
EOS 50D Kit w 18-55mm IS        – P72,950.00
EOS 50D Kit w 18-200mm IS      – P94,950.00

Availability would be on first week of October

5dmk2

EOS 5DMarkII Body Only           – P128,000.00
EOS 5DMarkII Kit w 24-105mm IS – 182,550.00

Availability would be on November/December timeframe

Powershot SX1 IS                     – TBA
Powershot G10                         – TBA

Special offer for those buying the cameras (or perhaps pre-order) would be a 2 year extended warranty. Isn’t it a great deal?

Good times for Canon users ahead! Personally, I am eyeing the 50d but the price of 5D Mark II is cheap for a full-frame camera.

Canon EOS Photographer’s Night

Great news for Canon EOS shooters in the Philippines. Canon Philippines is hosting a Photographer’s Night on 25 September 2008 with a teaser of unveiling of three magnificent and spectacular cameras – safe to assume (with emphasis that is assume) that this could be the Philippine launch of Canon EOS 50D, 1000D, and perhaps the most anticipated new full-frame body of Canon (5D Mark II, 7D, 3D, or whatever).

You can click on the image to view the full-size of the ad. I know this is marketing and perhaps one of the reasons to love Canon more. 🙂

Canon 50D ‘Specifications’

I am quite interested with Canon’s next offerings for the bodies as I think that they have been trumped by Nikon’s new body releases (and of course their full frame line-up). Not that I am upgrading in the near future but I am curious with the so-called Canon 50D specifications, part of the Canon’s XX-family lineup. Rumors have been circulating until a post from Canon China has surfaced.

Official Website Link

Translated Link (for those who don’t understand Chinese like me. Thanks to Google!)

Specifications mentioned are:

1.6x crop
15.1MP
Digic 4
Dust Reduction
Auto Brightness Processing
95% viewfinder .97 magnification
9 point af (All Cross Type)
AF Fine Tuning
Face Recognition AF
ISO 100-3200 (Expansion to 6400, 12800)
14-bit image processing
Auto CA correction
In-Camera Anti-Shake
6.3 fps (high speed) 3fps (low speed)
Buffer: 16 RAW – 60 JPG – 10 RAW+JPG
100,000 shutter life
HDMI Output
VGA LCD (920,000 pixel)

Hmmm.. promising. 🙂

Canon Philippines August 2008 Lens Sale

I passed by Canon DZone SM North Edsa to confirm the “rumors” that there’s another Canon lens sale.  On my first look, lens prices are indeed lower however, due to the weaker peso as compared last time, the discount is only 20% from the former 30%. The prices are as follows:

model/SRP/sale price/old sale price

24-105 f4L ISU – 66250/53000/46875
70-300 – 40300/32240/28500
85 1.2 – 127200/101800/90000
17-55 2.8 – 63550/52000/44962
70-200 f4L ISU – 63550/52000/44963
18-55 ISU – 9858/8000
85 1.8 – 19600/16000
100-400 L – 90100/72100/63750
70-200 f4L U – 41350/33100/29250
28-105 U II – 12000/9600
75-300 U III – 10400/8400
24-70 f2.8L – 71550/57300/50625
17-40 f4L – 41350/33100/29250
17-85 ISU – 32900/26500

I don’t have money so I guess I have to pass on this one. 🙂